Our Technology

Our hybrid data model: Seamless, efficient, and client-centric

At NJC, we use a powerful hybrid data model that combines the best tools for every task. Our back-office operations, like finance and payroll, are unified under a strong, reliable system. This approach allows us to leverage top-tier solutions while ensuring all systems work together smoothly, providing a seamless experience for our clients.

Mpro5: The core of our operations

Mpro5 is the backbone of our cleaning operations, providing near real-time reporting that gives us complete oversight of our service delivery. The system automatically triggers alerts if any issues arise, ensuring swift resolution. The mpro5 Client Portal, a secure cloud-hosted platform, offers unlimited logins for clients to access real-time dashboards, job schedules, job statuses, and detailed reports. It also serves as a central hub for all contract and site documentation. With mpro5, we maintain full control over workflow configurations, content, and reporting, allowing us to provide tailored solutions for each client. We build on our standard processes to meet specific client needs and uphold the highest standards.

Commitment to health and safety compliance

Health and safety compliance is integrated into every task we perform. By partnering with HandsHQ, the leading provider of site-specific and task-specific safety documentation, we ensure that all necessary documents are always available to both our team and our clients.

Quality control with granular detail

Quality control is essential to our performance, and we have developed a comprehensive auditing solution through Safety Culture. This system captures detailed, location-specific data, generating scores that help us pinpoint areas needing improvement, whether it’s a specific site or an emerging trend across our operations.

Flexible, OpenAPI framework for seamless integration

Our hybrid approach ensures all systems are built on an OpenAPI framework, allowing seamless integration with Datore and our composable data team. This enables us to design a standard suite of dashboards and reports, covering essential service metrics for all clients. If needed, our OpenAPI module can be further customised to feed data directly into your systems. For our accounts, we adopt a consultative approach to designing custom reporting tools. Once we understand your specific reporting needs, we can quickly adjust workflows at your sites to capture the data you require, making the onboarding process smooth and efficient.